Customer Service
- Ordering HOW DO I PLACE AN ORDER?
- Shipping & Delivery RATES AND SERVICES
- Returns & Replacements We want you to love what you ordered. If something is not right please follow the directions below to make an exchange within 30 days of receiving your purchase.
- Updating Account Information You can update your account information by clicking "My Account" at the top of any screen on the website. There you will be given the option to change your password, shipping & billing address, and phone number.
- Privacy & Security WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase. Then, click on "Checkout" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Submit Order" to finish.
WHAT PAYMENT METHODS DO YOU TAKE? ManaCulture.com accepts:
• Visa
• MasterCard
• American Express
• Discover
• Store Merchandise Credits (Call Austin Location) All transaction currency must be in US dollars.
BILLING
Orders and credit cards will be billed as "Mana Culture".
WILL I BE CHARGED TAX?
We are required to collect sales tax for deliveries to all 50 states and Washington, DC. The tax rate applied to your order will generally be the combined state and local rate for our physical address.
WHAT IF I HAVE A QUESTION?
We will do our best to answer any questions that you may have. You may e-mail us at support@manaculture.com and we will respond to your e-mail within 24 hours. You can also contact us at our retail location Monday - Saturday 11am-7pm and Sunday 12-6pm - 512.707.0200
We ship with USPS. Mana Culture will ship anywhere within the United States.
Rates are as follows:
Priority(ships in 2-3 days) $7
2-Day Air $25
Next Day Air (contact us)
ORDER PROCCESSING
Orders placed Tuesday through Friday before 5:00 pm will be processed that day. Orders placed Saturday, Sunday or Monday will be processed on the following Tuesday.
MODIFYING AN ORDER
Once your order has been submitted, any changes or cancellations must be made prior the order being processed and shipped. Please call us (512) 707-0200 for any change requests.
ORDER FURFILLMENT
Due the nature of handmade jewelry and the availability of materials, Mana Culture will contact you if the merchandise you have selected is not available.
RETURN SHIPPING
- Carefully package your merchandise, affix the proper postage, and mail to: Mana Culture
2214 S. 1st St.
Austin, Tx 78704 - We'll email you once your return or exchange is processed. Please allow 2 – 3 weeks from the time you mail your return/exchange for it to be processed.
RETURN PROCESSING
We'll email you once we've received and processed your exchange. Please allow 2 – 3 weeks from the time you mail your order for your exchange to be processed. We are unable to guarantee that exchange merchandise will be available at the time your order is processed; in this instance, a different product can be selected instead.
ManaCulture.com collects customer information in an effort to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information such as your name, e-mail and postal address, that you provide to us when you place an order or when you save your information with us. ManaCulture.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site so that we can send you any necessary e-mail messages related to your order - such as an order confirmation notice. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience.
We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. ManaCulture.com recognizes that it must maintain and use customer information responsibly. Mana Culture will never rent or sell your e-mail address to anyone, for any reason. If you are under the age of 13, you are not permitted to submit any personal information to ManaCulture.com. ManaCulture.com is intended for users who are 13 years of age and older.
SECURITY
When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On ManaCulture.com, we employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavors to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use.
